Function & Events Co-Ordinator

Who are we?

Family owned and operated and having successfully operated many hospitality venues in Hahndorf and the Fleurieu Peninsula over the past 40 years, The Haus proudly champions the Adelaide Hills and South Australian produce through carefully designed food and beverage menus, offering indoor and outdoor spaces to host and cater for all events. The Haus is located only 25 minutes from the Adelaide CBD.

As Function & Events Co-Ordinator, your responsibilities will include the following but not limited to:

• In collaboration with the client, plan and organize all events and functions ranging from social events, conferences, and weddings from conception through to execution on the day
• Handling all customer enquiries with a prompt & professional manner, demonstrating high standards in customer service & responding promptly to emails & enquiries.
• Meeting clients and conducting venue famil’s as required
• Ensuring the complete administration and execution of all planned events including but not limited to preparation and follow up of proposals, invoicing, booking group accommodation & preparing an event order
• Collaborate with the management team to develop strategies and plans to maximize customer satisfaction and revenue growth
• Developing and expanding existing accounts, focusing on achieving repeat business and upselling opportunities where possible
• Assisting with our off-site catering events.
• Coordinate tailored menus, floor plans, function setups and event orders
• Updating our CRM databases with new and existing clients
• Liaise & collaborate with other department heads to ensure all preparations, staffing, and ordering for the functions and events are communicated effectively and all tasks are actioned and completed
• Host events & workshops as required.
• Ability to set up & troubleshoot any AV requirements
• After-hours, off-site and weekend work may be required pending operation requirements and events
• Hands-on, operation support on the day of the event when required

To be successful in this role you must have:

• An experienced proven track record in the coordination, managing of Functions and Events
• Fantastic communication and customer service skills, with the proven ability to co-ordinate management and staff
• Exceptional organizational and administrative skills with strong attention to detail, have the ability to multitask & manage time effectively.
• A positive & professional attitude with highly developed interpersonal, verbal, and written communication skills
• Proficiency in the use of Microsoft Word, Excel, Adobe, Canva, ZOHO, Bepoz, and Now Book It experience would be advantageous but not essential
• Hands-on food and beverage service experience is preferable but not essential
• A quick thinker with excellent problem-solving skills
• Ability to multi-task and work well under pressure
• A great team player, who proactively looks to assist where possible.